You can reach us at hello@aimnorth.co.uk. We aim to respond within 1 working day.

For the best performance and longevity, follow the care instructions included with each product or visit our Product Care page.

We offer seamless shipping to the UK and EU. For orders to Europe, please be aware that import duties and taxes may apply depending on your country’s regulations. These are not included in our prices and will need to be settled directly upon delivery. We are working hard to make this process smoother and appreciate your understanding in this matter.

If you're shopping outside of these regions, please reach out to us at support@aimnorth.co.uk and we will be happy to arrange your order.

Check out our Shipping Policy for more details.

 We want you to love your purchase, but if you’re not completely satisfied, refunds are available within 14 days of receiving your product. You can access the return request through your customer account or by visiting account.aimnorth.co.uk. Please ensure items are returned unused and with their tags and original packaging. 

We encourage you to double-check the sizing information on the product pages and your order details before completing your purchase to avoid any issues.

Original and return shipping fees are non-refundable and will be deducted from the final amount.

See our Returns Policy for more details.

Refunds are processed within 7-10 business days of us receiving your returned item.

AIMNORTH is on the move. If you share our vision, we’re always open to hearing from you—see our Careers tab for current open positions and to read more about our values.

We’re always looking to partner with powerful individuals who embody our values. If this is you, get in touch at hello@aimnorth.co.uk